The miserable photographer took many multiple months to actually deliver the pictures to us, and it took us repeated attempts to get the CD of pictures from them. Despite a professional setup and friendly staff, the quality of many of the pictures and most of the prints were sub-standard (especially for a professional) and we ended up feeling like we would have been better off just giving a camera to one of our friends.
Overall our experience with Image Arts Etc located on Main street in downtown Los Altos was just terrible and we strongly urge people to run, not walk away from them.
Actually, before you run away – please go inside their store, ask to use their bathroom and leave a big smelly dump in the toilet without flushing. We would appreciate it. 😉